When you buy a boxed, non-system-builder version of Microsoft Windows (e.g. Vista), you can usually ask Microsoft for help with the product you just purchased. However, asking Microsoft for help with the Windows Mobile OS on your PocketPC usually ends with them forwarding you to the manufacturer…why is that so?
The reason behind this is that the relationship between a PocketPC and Microsoft is different from the relationship a Windows box purchaser has with the company - if you buy the box, you buy a license from Microsoft. On the other hand, if you buy the PocketPC; you don’t directly buy a license from Microsoft. Instead, you buy a product containing code licensed from Microsoft by the manufacturer.
The manufacturer looks for an OS that can power its new hardware. In the ideal case, he goes for Windows Mobile straight away - or he could just be persuaded by one of the free evaluation cards that swamped austrian embedded designer trade shows a few years ago. Microsoft then helps the manufacturer get his OS running on his box - and that’s it.
The manufacturer, on the other hand, acts as a man in the middle. He receives support from Microsoft for the technology, and in exchange handles end user support for his personal pet mutation of Windows CE(NOT developer support).
So, to cut a long story short. If you have a non-developer question about your PocketPC, go to your manufacturer! He is the only one who can help you…
Thank you John for the idea!